Shopping
Finding Products /Searching Tips
Back Orders & Out of Stock Products

Ordering
Placing Online Orders
Placing Fax Orders
Placing Phone Orders
Gift Wrapping
Payment Methods
Sales Tax
Order Confirmation E-mails
Canceling & Modifying Orders

Shipping & returns
Turns & Exchanges
Shipping Costs & Delivery Schedule
Hazardous Materials
Alaska, Hawaii & P.O. Boxes
International Shipping
Order Processing Time
Order Status
UPS Delivery Map

My Account
Order Status & History
Registration & Sign In
My Favorites
Request a Catalog
Changing Your Profile / Requesting a Password
Address Book
E-mail Subscriptions
Online Store Credit
Security & Privacy

Contact Us
Customer Service
Phone Number
Fax Number
E-mail Address

Shopping

Finding Products / Searching Tips

Whether you are looking for a particular brand or product, our searching tools will make it easy for you. Looking for a brand (example: Burberry), use our scroll down menu “Brand Finder” and all the brands available will show in alphabetical order. If you know the product’s name but do
Not know the brand; you may use our “Search by Keyword” search to enter the name of the item you are looking for. You may also use one of the 6 categories (Women’s Fragrances, Men’s Fragrances, Gift Sets, Tester, Mini, Bath&Body, Children’s Fragrances, Make Up and Men- after Shave) to find what you are looking for. You may also use alphabetical ordered list or just choose the first letter of that product to find For ‘Men’ or ‘Women’ fragrances.

Back Orders & Out of Stock Products

We try our best to keep all items in stock but in the event an item you request is back ordered or out of stock, we will send you an e-mail or contact you by phone. We will inform you when we expect to receive our restock of the item or we may offer you the item in a different size
Or package. You can decide to either have us ship it to you, or you will have the opportunity to change or cancel your order.

Ordering

Placing Online orders

To place an order online, just click the “Add to Basket” button next to the item(s) you wish to purchase. You may at any time see the details of your order by clicking on the shopping cart. Once you are done shopping click on the shopping cart and you will then be on the “Shopping Cart Page” on which you will be able to view your order and make any changes you would like to make. Just follow the easy steps to finalize the order or keep on shopping by clicking on the
“Continue” button.

Placing Fax Orders

You may place your order by fax at + 44 (0) 208 567 6688. Please make sure to include all necessary information:
Full description of item(s), your name, credit card number, expiration date, billing address, shipping address, telephone number, amount of order and your signature. We will also require photocopies of the credit card used (front and back) and of a picture I.D. We will confirm
Your order within 24 hours. You may print an order form by clicking here Order Form .

Placing Phone Orders

You may place an order by phone by calling + 44(0) 208 567 4488 Monday through Saturday from 10:00am to 6:00pm and Sunday from 11:00am to 5:00pm GMT Daylight Time.

Payment Methods

We accept payment by the following cards: Visa, MasterCard, American Express, Switch, Delta, Solo, JCB and Electron cards.
All product prices and delivery charges are shown in GBP (£ Sterling) but if you wish to see it in other currency then choose the currency .Your payment card company will perform any currency conversion.
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds in order to fulfil the transaction. No payment is debited from your card during this pre-authorisation check. Your card will only be charged upon dispatch of the items in your order. Your card will not be debited for items in your order which have not been dispatched.
Please note that perfume warehouse ltd. does not accept cash, cheques or gift vouchers as payment online.

Order Confirmation

For orders placed online, you will receive an order confirmation via e-mail almost instantly after your order has been placed and for orders placed by fax please allow 24 hours for us to respond.

Canceling and Modifying Orders

Before you place your order, you can view the contents and the total amount in your shopping cart. Once your order has been submitted successfully, the order will be in a “placed” status. Your order is then “sent to warehouse”, entering the shipping process almost immediately. The only time that you can cancel or modify your order is during “placed” status. Once your order enters the shipping process by being “sent to warehouse”, no further changes can be made. You must call our customer service line to make any changes to your order when it is in “placed status”.

If an order has been “sent to warehouse”, we are unable to change or cancel your order. You can return the item(s) to us within 14 days after it has been shipped for a refund. However, the shipping charges will not be refunded.