Customer Service

Customer Service

Shipping & Delivery
Our Standard delivery is absolutely free for our customers If you have any special delivery requests kindly email us on customerservice@perfumewarehouse.co.uk or call on 0208 567 4488. 

You will be responsible for the goods once delivered. Ownership of goods shall pass to you only when perfumewarehouse.co.uk has been fully paid. 

If the Royal Mail are unable to deliver goods to you at the specified address for any reason the Royal Mail will then notify you by way of leaving a card, should this happen you should follow the instructions on where to collect your parcel this is normally at your local sorting office. If you fail to collect it from the local sorting office the parcel will be returned to us .We will be able to redeliver, however you will need to authorized us to charge your debit/credit card for such a redelivery. If we not hear from you within 7 days we will automatically refund any amounts already paid less any delivery and administration charges.

*However perfume warehouse ltd. will not be held liable for delays in any delivery caused by a third party.
Track Your Royal Mail UK Parcel Here:--  https://www.royalmail.com/track-your-item 

Delivery Information Details By Royal Mail 

 

Currently Permotion free Delivery on all UK Orders (Tracked 48 Service)

Free

2-3 Days

Standard UK Delivery Tracked 48 Signature Service

£3.75

2-3 Days

Standard UK Delivery Tracked 24 Signature Service

£4.79

1 Day

Special Delivery Before 1PM Sign For (Order Before 3pm)

£ 6.99

Next Day

International Delivery Information Details By DPD/ INTERLINK

   

Austria

£9.99

1-3 Days

Belgium

£9.99

1-2 Days

Bulgaria

£20.99

4-7 Days

Denmark

£9.99

1-3 Days

Finland

£19.99

4-5 Days

France

£8.99

2-3 Days

Germany

£8.99

2-3 Days

Greece

£27.99

4-9 Days

Hungary

£9.99

4-5 Days

Italy

£13.99

3-4 Days

Latvia

£12.99

4-6 Days

Lithuania

£10.99

4-6 Days

Luxembourg

£8.99

1-2 Days

Netherlands

£8.99

2-3 Days

Norway ( £25 Customs Clearance Charge)

£21.99

4-6 Days

Poland

£9.99

4-5 Days

Portugal

£14.99

4-5 Days

Republic of Ireland

£9.99

1-2 Days

Romania

£19.99

4-6 Days

Slovakia

£10.99

3-4 Days

Slovenia

£9.99

4-5 Days

Spain

£11.99

3-4 Days

Sweden

£13.99

4-5 Days

Switzerland ( £25 Customs Clearance Charge)

£13.99

4-5 Days

 A tracking number will be provided on dispatch. All delivery can be tracked on https://www.dpd.com/tracking using your tracking number. This is a fully tracked service, this will be dependent on the country of delivery and the local delivery services. We will try our best to send all your products in a single delivery. Due to the recent changes and restrictions on mail in the UK international orders will take 2-3 days working days to enter the postal system, any tracking information may not be available until after this time. This service allows fragrances and nail varnishes to be shipped Europe.

Privacy & Security

At perfumewarehouse.co.uk, we are committed to protect your privacy and developing technology that gives you the most powerful, safe online experience that you can get anywhere.

What our Privacy Policy Covers
This Privacy Policy covers any personal information that Perfumewarehouse.co.uk obtains from you when you use services on our site.

Our Privacy Policy may change in the future. We invite you to check back periodically to see if we have made any changes. If we make any material changes, we will post a notice on our home page.

By using this site, you agree to the terms of our policy. For more information about the terms of use for this site, please visit our legal page

What personal information is collected?
Depending on how you use Perfumewarehouse.co.uk, we may ask you to share personal information with us. Whether you choose to give Perfumwarehouse.co.uk information is completely up to you, but keep in mind that if you withhold information, you may not be able to use some of our services.

When personal information is collected
Perfume Warehouse Ltd. will ask you for information, including some personal information, if you use one of several services.

Becoming a registered user.
In order to register, you need to share some personal information, such as your name and e-mail address. You do not have to be a registered user to visit Perfumewarehouse.co.uk web pages. But, you will have to register if you want to place orders or make full use of our services.

Making a purchase. 
When you buy something on Perfumewarehouse.co.uk, you have to supply a billing address, phone number, shipping address, and credit card information. By making a purchase, you become a registered user of Perfumewarehouse.co.uk. You can choose to store information needed to make a purchase, such as your credit card number, shipping and billing addresses in the My Account - Profile page. If you change your mind about storing this information, you can amend or delete it by going to the relevant area of the My Account-Profile page and following the instructions. You can access this section using your registration password.

How Perfume Warehouse Ltd. Protects Your Privacy
At Perfume Warehouse Ltd. we take security very seriously, and make shopping online as safe as in any shop.
We maintain physical, electronic and procedural safeguards to protect your personal information. For example: 
We use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception. 
We never display your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes. 
We urge you to protect your own privacy. We recommend that you do not share your password with anyone or share your password in an unsolicited phone call or e-mail.

Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.

If you do not want to receive email from us in the future, please let us know by sending email to us, calling us or writing to us and telling us that you do not want to receive email from our company.

With whom do we share the information? 
We do not disclose information about your individual visits at Perfumwarehouse.co.uk, or personal information that you provide, such as your name, address, e-mail address, telephone number, etc., to any outside parties, except when we believe the law requires it. 
If you do not want to receive email from us in the future, please let us know by sending email to us, calling us or writing to us and telling us that you do not want to receive email from our company.

If you supply us with your postal address online, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending email to us, calling us or writing to us. Please provide us with your exact name and address. We will try to make sure be sure your name is removed from the list.
Perfumwarehouse.co.uk may need to revise this privacy statement, due to the quickly evolving nature of communication technologies. Notice of any revisions will be posted to this privacy statement web page.

If you have any concerns about matters pertaining to privacy, please e-mail:- customerservice@perfumewarehouse.co.uk.

Returns & Replacements
It is advisable that you cancel any unwanted orders by contacting our customer service department directly at 0208 567 4488 or email us at customerservice@perfumewarehouse.co.uk before the good dispatched.

If you wish return the product or change your mind about your order, and feel that you no longer require it within 7 days after you receive the goods, then please contact our Customer Services Department within 7 working days of receiving your delivery, providing your Name, Order Number, Contact Details, & Full details of the problem. Please note that unless the goods were faulty at the time of delivery or the order was incorrect only then would you be eligible for a full refund otherwise we would be unable to refund the postage. Should the item be received in a damaged state or if you believe your goods have been tampered with in anyway please contact us immediately so that we may rectify the situation .In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a partial refund i.e. full refund less postage, where standard post & packaging will be charged at £2 per item only. Goods must be returned to perfume warehouse ltd. before the partial refund can be issued.
Return Address:
Perfume Warehouse Ltd
4A Oak Road
Ealing Broadway,
London,
W5 3SS
United Kingdom
Phone : 0208 567 4488 / 0208 567 6688
For International Customer : 00442085674488 / 
00442085676688
Ordering
Customer can track there orders by there order number. we normally send invoice with order tracking number by  Email to all our custumer who placed the order from our web site. if customers could not find out how to track there order they can contact us by going to our contact us page.
Payment, Pricing & Promotions
We do all payments by PayPal Method. we have very good prices for all our customers and we have good permotion going on all the time. if the any custumer want to know more about the permotions and pricing please contect us by going contact us page.
Viewing Order
If the customer have any problems to viewing there order or they could not find out how the can track there orders please all can contact us by goind our contact us page.
Updating Account Information
The customers who have the accounts with us on our web site they can change there account imformation like there address they can change by going to there accounts. if they need any further assistance they can contact us by going to our contact us web page.